Conditions of Use

Conditions of Use

Personal information and choice: Personal information is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, home address, home telephone number, education, and employment history, readily identifiable to that specific individual. A domain name or Internet protocol address is not considered personal information; however, it is considered electronically collected personal information.

According to Government Code § 11015.5, electronically collected personal information means any information that is maintained by Thompson Learning Corporation (TLC) that identifies or describes an individual user, including, but not limited to, his or her name, home address, home telephone number, education, and employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to Thompson Learning Corporation (TLC) by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers or principals of that business.

Electronically collected personal information automatically collected includes your domain name or Internet protocol address and statistical information about which Web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e. completing a request for assistance, personalizing the content of the Website, sending an e-mail, or participating in a survey) more detailed data will be collected. Also, if you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the Web site.

If any type of personal information is requested on the Web site or volunteered by the user, state law, including the Information Practices Act of 1977, Government Code section 11015.5, & the federal Privacy Act of 1974 may protect it. However, this information may be a public record once you provide it, & may be subject to public inspection and copying if not otherwise protected by federal or state law.

Additionally, Thompson Learning Corporation (TLC) also adheres to the privacy policy which is also accessible on this Web site. Please see Thompson Learning Corporation’s privacy policy, effective August 1, 2005.

A special note about children: Children are not eligible to use services that require submission of personal information, and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information to Thompson Learning Corporation (TLC) as part of a user profile or personalization profile. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor you should seek guidance from your parents.

Information collected and how it is used:

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but the use of these services is voluntary. If you do nothing during your visit to the Website but browse or download information, we automatically collect and store the following information about your visit:

The Internet protocol address and domain name used, but not the e-mail address. The Internet protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet protocol address to direct Internet traffic to you and generate statistics used in the management of this site,

  1. Type of browser and operating system you use,
  2. Date and time you visited this site
  3. Web pages or services you accessed at this site
  4. The Web site you visited prior to coming to this Website
  5. The Web site you visit as you leave this Website
  6. If you downloaded a form, the form that was downloaded

The information we automatically collect or store is used to improve the content of our Web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering Web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our Website to continually improve the value of the materials available. However, our Website logs do not identify a visitor by personal information, and we make no attempt to link other Websites with the individuals who browse the website.

Thompson Learning Corporation (TLC) will not distribute or sell any electronically collected personal information as defined above, about users to any third party without the permission of the user. Thompson Learning Corporation (TLC) does not sell any electronically collected personal information. Any distribution of electronically collected personal information will be solely for the purposes for which it was provided to us. Thompson Learning Corporation (TLC) may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to Thompson Learning Corporation (TLC) Web sites.

Use of Internet request for assistance form information: Any information you provide to us will only be shared with entities involved in your case as necessary. The information you provide may be included with other consumers’ information to be used for statistical reporting or trending data.

Surveys: If during your visit to a Thompson Learning Corporation (TLC) Website, you participate in a survey or send an e-mail, the following additional information will be collected:

  1. The e-mail address and contents of the e-mail and
  2. Information volunteered in response to the survey

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

If you send us an e-mail, You may choose to provide us with personal information, as in an e-mail with a comment or question. We then use the information to improve our service to you or to respond to your request. Sometimes, we forward your e-mail to other Thompson Learning Corporation (TLC) employees who may be better able to help you, except as required by law, we do not share our e-mail with any other entities.

We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our Website, or to forward the e-mail to another department for appropriate action.

Orders: If you place an order with us, we request information from the user on our order form. Then, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date]. This information is used for billing purposes and to fill your order/request. Also, if we have trouble processing an order, this contact information is used to get in touch with you.

Personal information: Under Government Code § 11015.5, if you choose, you may have any personal information collected about you discarded without reuse or distribution, provided we are contacted in a timely fashion.

Automatic collection of information/cookies: Cookies are simple text files stored on your computer by your Web browser. The main portal does not use cookies to maintain personalization; however, some departmental applications may.

Thompson Learning Corporation (TLC) makes every attempt to avoid the use of cookies. When needed to maintain the functionality of an application, unlike the common usage of cookies, only uses cookies during the session in which you access our interactive applications.

Cookies created on your computer by using this Web site do not contain personal information and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying temporary tag on your computer. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.

Security: Thompson Learning Corporation (TLC), as the developer and manager of this Web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. However, this information should not be construed in any way as giving business, legal, or other advice or warranting as failproof the security of information provided via Thompson Learning Corporation (TLC) supported Web sites. The technical standards governing security are enforced by Thompson Learning Corporation (TLC)

Links to other sites: Our Web site has links to sites we felt might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.

This Website and the information it contains are provided as a public service by Thompson Learning Corporation (TLC). This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Therefore, anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Limitation of liability

Thompson Learning Corporation (TLC) attempts to maintain the highest accuracy of content on its Web sites. Any errors or omissions should be reported for investigation. and Thompson Learning Corporation (TLC) make no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of their Websites and expressly disclaims liability for errors and omissions in the contents of their Websites. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of their Web sites or to hyperlinks to other Internet resources.

Reference in this Web site to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement, recommendation, or favoring by the state of California, or their employees or agents.

This use policy is subject to change without notice.

Ownership and Thompson Learning Corporation (TLC) is a privately held company and is in no way affiliated with the State of California. All information provided on this site is for the benefit and education of its users. In general, the information presented on this Website, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. However, does make use of copyrighted data (e.g., photographs), which may require additional permissions prior to your use. Furthermore, the unique branding of the site and various official seals and marks may not be used without the permission of In order to use any information on this Website not owned or created by, you must seek permission directly from the owning (or holding) sources. shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under a separate legal contract. shall be free to use, for any purpose, any ideas, concepts, or techniques contained in the information provided through this site.


Thompson Learning Corporation
530C Alameda Del Prado #165
Novato, CA 94949 USA

​Phone (866) 685-8564

Contact us for more information about our programs to help you pass your exam.

Available via chat or telephone:
Monday – Friday, 7:00 a.m. – 8:00 p.m. PST